CUSTOMER SERVICES Users can always count on huge help from our Service Centre, which is there to promptly respond even to the most complex needs in terms of support, training and consulting.     SUPPORT Open Data staff will give you full support for your installation. When you become our Partner, we work hand in hand with your Project Manager and provide support for all key stages, from start-up to implementation and testing. Our services include   - Hardware installation - Software installation - Procedure setup - Customization analysis - Staff training - System testing - Performance analysis and organizational consulting on operations management     Annual maintenance agreement The annual maintenance agreement gives you full access to a service package covering:   - Free updates with new software releases by allowing a full credit of the purchase price of your existing system when upgrading to a higher version. - Phone and email technical support for application questions - Priority queries for assistance in your premises, updates, changes, personal settings. - Special rates for assistance in your premises. - Free maintenance and repair service for hardware devices provided by OD other than spare parts and consumable. The annual costs accounts for around 15% of the total licence purchase price. For further info, just send an email message to: assistenza@opendatasrl.it     TRAINING Open Data organizes training courses on how to use OPERA MES and PREACTOR to enable Customers to fully exploit the potential of these products and maximize benefits. The training plan is developed jointly and courses may be held either in the customer’s premises or in our head office. Further guidance on OPERA MES may be given to external staff, with a view to training qualified resources with strong sales and technical skills.           CONSULTING With their strong SCM know-how, Open Data staff can provide organizational consulting on operations management for all businesses, and develop with the customer a feasibility study. Technical IT consulting is also offered in order to choose with the customer what technologies best fit the project.